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Differential Response

What isDifferential Response?

Differential response is an alternative to the traditional investigations in child welfare for accepted reports of abuse or neglect.In most states, for low- to moderate-risk accepted reports of child maltreatment, differential response focuses on partnering with families to provide services that meet their needs while dismissing the labels of perpetrator and victim and removing the determination or finding that is often required by statute. Many communities are using differential response as a way to enhance their child welfare system to avoid creating adversarial relationships with families and increase their access to needed supports and services.

Engaging — Not Just Investigating — Families

Child abuse and neglect reports vary significantly. For example, an isolated incident of inadequate supervision is not comparable to repeatedly hitting a toddler for misbehaving. Nor is either of these the same as the sexual exploitation of a young person by his/her parent. In traditional child protective services systems, without differential response, there is only one response to all of those reports. Child welfare workers investigate the allegation that results in a formal disposition indicating whether or not maltreatment occurred. Currently, research findings indicate that this single approach is not effective in all types of reports of maltreatment. That’s why differential response, also referred to as “dual track,” “multiple track” or “alternative response,” has emerged. It is an approach that allows child protective services to respond in multiple ways to abuse and neglect allegations. The ways in which differential response is practiced varies; however, generally, for high-risk reports, an investigation ensues while for low- and moderate-risk cases with no immediate safety concerns, a family assessment is conducted which gauges the family’s needs and strengths. Research shows that these families who receive an assessment rather than an investigation are more likely to be receptive to and engaged in the receipt of services when they are approached in a non-adversarial, non-accusatory manner. The Kempe Center’s national initiative is exploring differential response to provide the field with comprehensive information and resources. Our initiative has expanded to include technical assistance and training for states, tribes and other jurisdictions on the design, launch, implementation and evaluation of differential response.